At Tobias Devices, we aim to ensure that your shopping experience is smooth and satisfactory. As we operate exclusively on a cash on delivery (COD) basis, our return and refund process is structured to handle exceptions responsibly and fairly.

1. Return Eligibility

We accept returns only in the following cases:

  • You received a damaged or defective product
  • You received the wrong item

To be eligible for a return:

  • The item must be unused, in its original condition, and with original packaging.
  • You must notify us within 48 hours of delivery.

2. Return Process

If your order meets the return criteria:

  1. Email us at [email protected] with:
    • Your order number
    • A description of the issue
    • Clear photos of the product (if damaged or incorrect)
  2. Our support team will review your request and respond within 2 business days.
  3. If approved, we will provide instructions for pickup or return.

3. Refunds

Since we only accept cash on delivery, refunds are processed in the following ways:

  • If the return is approved before the item is delivered, no payment will be collected.
  • If the payment has already been made at the time of delivery, a cash refund will be arranged through our courier partner or another appropriate method.

4. Non-Returnable Items

We do not accept returns in the following cases:

  • Change of mind after delivery
  • Minor packaging damage that does not affect the product
  • Used products or items not in their original condition

5. Cancellation Policy

Orders can only be canceled before shipment. To cancel, contact us immediately at [email protected]. Once the product is shipped, cancellation is not possible.

6. Contact Us

If you have questions about returns or refunds, please contact our support team:
Email: [email protected]